Terms and Conditions

Dry Eye Treatment Centre

Last updated: January 2026

These Terms and Conditions set out the basis on which services are provided by Dry Eye Treatment Centre (“we”, “us”, or “our”). By booking an appointment, using our website, or receiving treatment at our clinic, you agree to be bound by these Terms and Conditions.

Please read them carefully.

1. About Us

Dry Eye Treatment Centre is a UK-based specialist clinic providing assessment and treatment for dry eye disease and related ocular surface conditions.

For any questions relating to these Terms and Conditions, please contact us using the details provided on our website or at the clinic.

2. Appointments and Bookings

Appointments may be booked online, by telephone, or in person.

All appointments are subject to availability.

We ask that you arrive on time for your appointment.

Late arrival may result in a shortened consultation or the need to reschedule.

3. Fees and Payment

Fees for consultations, assessments, and treatments will be explained prior to treatment.
Payment is due at the time of your appointment unless otherwise agreed.
We accept payment by debit or credit card.
Prices are subject to change, but any changes will not affect appointments already booked.

4. Clinical Care and Treatment Outcomes

All assessments and treatments are provided by appropriately trained and qualified professionals.
Dry eye disease is a chronic condition, and individual responses to treatment can vary.
We do not guarantee specific outcomes or symptom resolution.
Treatment plans may involve multiple sessions and ongoing management.

5. Medical Information and Consent

You are responsible for providing accurate and complete medical information, including current medications and relevant medical history.
Treatment will only be provided with your informed consent.
You have the right to ask questions and decline or discontinue treatment at any time.

6. Suitability for Treatment

Certain treatments may not be suitable for all patients.
We reserve the right to decline or postpone treatment if it is not clinically appropriate or safe.
You may be referred back to your GP, optometrist, or ophthalmologist where necessary.

7. Use of the Website

The information provided on our website is for general information purposes only and does not constitute medical advice.
Website content may be updated or changed without notice.
We do not guarantee that the website will be free from errors or uninterrupted.

8. Intellectual Property

All content on our website, including text, images, logos, and branding, is owned by or licensed to Dry Eye Treatment Centre.
Content may not be copied, reproduced, or distributed without prior written permission.

9. Limitation of Liability

We will not be liable for any loss or damage except where caused by our negligence or where liability cannot be excluded by law.
Nothing in these Terms and Conditions limits your statutory rights as a consumer.

10. Complaints

If you have a complaint about our services, please raise it with us as soon as possible so we can attempt to resolve it.
Complaints will be handled fairly and in line with our complaints procedure.

11. Data Protection and Privacy

Personal data is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time.
The most current version will always be available on our website and at the clinic.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about this Privacy Policy or how we use your personal data, please contact Dry Eye Treatment Centre directly.